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Client Comments
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"We started working with
Rob and Dataedge about a year ago. We had a major TSM (Tivoli Storage
Manager) upgrade we were in the process of doing. We were looking to expand
our tape library and that's when the people at
STORServer pointed us to Rob. We bought a library from Dataedge and they
worked with us through the install process. We got it up and running and
have been using it successfully since then. It has simplified our management
tasks greatly and also increased our data storage space also. We've had a
lot of good experience with Dataedge. You know a lot of companies will call
you about something and be upset if you don't buy what they're selling or
they don't want to listen to a customer who may not have the same ideas as
them. One of the best things about working Dataedge is that when we make
suggestions about a certain piece of hardware we don't get any flack. Rob
will go the extra mile to get what we need to provide the specific solution
we're looking for."
Tim Sexton
Senior Administrator
Young Life
Listen to Tim talk about his experience with Dataedge
"dataedge
is our first call whenever we need software or
hardware solutions. They understand our business and provide good
solutions to help us run our business."
Jon Wirtz
EMS Manager
"Rob Didlake is fantastic to work with.
He is easy to reach and always very responsive to all my questions and
concerns. I'm confident in his ability to handle anything I throw at him,
and I can't say that about anyone else!" Aaron Gibbs
S3 Solutions, LLC
"We always give Dataedge that first call.
As
the technical coordinator of the EMS, Emergency Management Systems, I have
workstations throughout the State of Kansas. They are the eyes that monitor
our transmission, generation and distribution system for our operators.
They're in high visibility and are needed continuously, 24/7. We needed a
great, reliable computer system. I've known Rob Didlake from his days at DEC
(Digital Equipment Corp). He has the background that we rely on. We had many
different systems we did backup on and we needed one system. Dataedge had
the solution we needed."
Herb Egbert
Technical Coordinator
Listen to Herb's reasons for doing business with Dataedge
"We currently have a contract with Dataedge Solutions for all of our
Tivoli needs for both hardware and software. Whenever we need something they're a phone call away and we usually have an
answer that day or the next. They do absolutely phenomenal on bids and in
getting us the information we need when we need it. The TSM support is also
phenomenal. Prior to Tivoli we were using VERITAS
Backup Exec doing the normal, once-a-month volume backups with our
incrementals for 20 days. Our backups were taking 29 hours on our shutdown
Sunday for volumes, which meant we had to be here for 29 hours to change
tapes. With the purchase of Tivoli, we're doing incrementals everyday, which
takes approximately an hour a day to rotate tapes out. Everything is
automated. There is no more staying here day and night. Since upgrading we
now have all of our tape pools online. We don't have to swap tapes in and
out. I currently use the STORServer interface to manage my tape library. It
automatically puts my tape pools back to scratch when they have expired. It
automatically tells me when my copy pools need to be returned. It has a GUI
interface that allows me to check tapes in and out much quicker than it
would at the TSM prompt. And the disaster recovery makes my life a lot
easier .I do feel if anyone is interested in the Tivoli Storage Manager and
the STORServer Backup Appliance, Dataedge is an excellent choice for
hardware and support. Backups and restores are fabulous. Support is
phenomenal. I've never worked with a company like yours. For two weeks after
the installation, you checked every day to make sure everything was working
right. When I have a support question, I know that with just one call, I'll
always get an e-mail or phone call back with the answer.”
Sandy Rosato
Distributed System Analyst Specialist
National Defense Contractor
Listen to Sandy. She loves sleeping again by the way
"We've used Dataedge in three different
companies. I've known Rob through three different jobs that I've had and we
have utilized him in all three. He's always been very helpful. He stays
there and works right with you all the way through a problem. With Dataedge
we know if we have a question or if we need help, we can always call.
They're real good about giving us timely quotes and providing solutions. If
someone were getting ready to pick a company to work with on a storage
solution, I'd say Dataedge would be a good choice."
Judy Erickson
Lead Project Manager
Wichita, KS
Listen why Judy has chosen to work with Rob 3 times in her IT career
"We've had a long working relationship with
Rob Didlake. We use Dataedge quite a bit. Whenever we're
looking for a particular solution we know we can rely on Dataedge,
especially when we're in a crunch. On many occasions they've come out and
gone the extra mile to help us make sure we got things done right. We really
appreciate that. If you're looking for someone that is really going to take
care of you, not somebody that's going to project manage this to the "nth
degree", want that sign-off on the bottom line and then they're out of
there. If you want somebody that's going to work with you and will be more
flexible, then I'd go with Dataedge."
Kevin Norman
Senior Systems Analyst
Wichita, KS
Listen why Kevin recommends Dataedge
"I have the new STORServer Manager
installed... WOW! This is a major improvement over the old one. I love the
way it tracks and displays the pertinent data. Good job to the programmer!"
Dean Hughes
Major Aerospace Company
"It is important that we have a reliable partner
with the talent needed to diagnose and solve some of the more complex problems. I
have found Dataedge response times and technical expertise to be world
class. My job would be much easier if there were more companies out
there with the attention to detail and customer service that I have
received from the Dataedge team."
JE DUNN
Ben McDavid
System Manager
"The entire environment is much more
reliable and stable. It lets us delegate more tasks from senior
administrators to junior administrators. Whenever I have a question, they
reply faster than IBM would, even when I’ve had issues that took 20 minutes
on the phone. Also, the training was very good. Overall, it’s all been very
good. We had an NL530 backup appliance, but because our environment grew so
big, we changed to a STORServer manager and a DL 60 compact server. We like
the ease of functionality – you don’t have to write specific scripts.
Operator interface error reporting is an easy way to see if something
failed. We also like the failed interface and vault retrieval features."
Alan Grantham
NT Administrator
Big Lots
"I can run a common backup system against
different OS's. I can backup Windows, Novell, Macintosh, Unix. Before we got
STORServer about five years ago, I had to have different systems for each
platform. I like the centralized management."
Steve Stelzer
IT professional
University of Colorado Health Sciences
"The whole reason we bought our backup
appliance was to save us time and money, and it’s done both.
In the past, we had separate tape drives or
manual backup. Now we don’t have to mess with multiple systems. We back up
multiple Unix and PC servers. It’s automatic; it’s one-step back up for 90
percent of what we need to back up. It’s the primary backup for the 50
computers on our network."
Terry Kirk
Westar Energy
Topeka, Kansas
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